Senior Service Designer

The Service Designer will be responsible for researching, designing, innovating, and prototyping new user experiences that pave the way for the future within Circle K.

You will collaborate with various internal stakeholders and be a key contributor and originator in your own right. Deliverables include transcripts, prototype testing recordings, research presentations, and follow-up for proper implementation.

Candidates should possess great research skills, creative problem-solving, a great sense of aesthetics, as well as user-centered design principles. Your work will help Circle K (and the world!) transition to sustainable energy.

Key responsibilities:

• Help research and define target customers
• Conceive of and contribute to UX design from problem discovery
• Facilitate user-journey mapping workshops based on solving user problems
• Facilitate ideation workshops based on your findings and assist with the validation of prototypes
• Develop creative and innovative design solutions for desktop and mobile
• Iterate and improve those experiences as needed. Influence team roadmaps to include experience improvements
• Build relationships and trust with stakeholders, peers and working groups, globally.

We’d like you to have:

• Higher education in one of the following: Design, Interaction Design, UI/UX Design, Psychology, Service Design, or a design research portfolio that shows relevant experience
• A portfolio showcasing design research and storytelling
• Must be skilled in Figma prototyping or willing to rapidly transition
• Experience using design research methods to discover problems and opportunities a must
• Experience with synthesizing large volumes of user interviews a plus
• Experience with facilitation and collaborative problem-solving techniques to drive team alignment a must
• Ability to help define a user experience vision and help inspire others to execute against that vision
• Excellent written and verbal communication skills in English and Norwegian a must
• Self-motivated, able to work independently but also collaborative with other stakeholders
• Experience with driving an electric vehicle in Norway a plus

We offer:

• An opportunity to work with an excellent design team composed of service, user experience, and user interface designers pushing to discover and solve real user problems
• Work with the latest tools – we collaborate using Slack, Teams, Figma, FigJam and Dovetail
• The chance of being a valuable member of the team that will transform a global fuel retailer to a renewable future
• The benefits of working in a scale-up organization in a big global company
• Great pension and insurance schemes
• 5 extra vacation days
• Fresh and centrally located offices with excellent lunch
• A very competitive compensation package tailored to you based on your experience and track record (we encourage Mid-level and Senior researchers and service designers to apply)

We encourage you to apply by October 15th, 2024. Applications will be assessed continuously, and interviews may happen before the deadline for applications is reached.